Students' Frequently Asked Questions

Have a question about living on campus that isn't answered here? Give us a call at 608-796-3116, and we're happy to help!

Q. When do the residence halls open?

A. Residence halls open the Thursday before classes start. New students will move into the residence halls on Thursday, Aug. 24, 2023, between 8 am and noon. Returning students will move in on Friday, Aug. 25, Saturday, Aug. 26, or Sunday, Aug. 27. Information about move-in will be sent to your Viterbo email in the beginning of August.

Q. How do I know where I will be living? When will I receive my room and roommate assignment?

A. If you are a new freshman student, you will likely be living in Marian Hall or Bonaventure Hall. Transfer students can be placed in any of the halls including the residence halls. Housing priority is based on the date your contract was received and roommate matching. You will select your housing assignment in early July using Viterbo's THD Self-Service portal.

Q. Is cable included in the residence hall rooms? Wifi?

A. Yes to both!  However, for your TV to work it must have a QAM tuner (most newer TVs do).  Please consult the Viterbo University Cable TV Help Guide for more information.

Q. How are roommates assigned?

A. Students are encouraged to use VU's THD Self-Service portal to help them find a compatible roommate. Information regarding this app is sent to prospective students during the spring semester prior to their first semester at Viterbo. Students who do not find their own roommate can request to be assigned a random  roommate based on the survey information provided in the housing contract. We do not make assignments based on race, color, religion or national origin.

Q. Can I request a friend as my roommate?

A.  Go for it! Both both friends must request each other as their roommate.

Q. Are single or suite rooms available?

A. We currently have a large number of students requesting a small number of single or suite rooms and are unable to accommodate many requests for first semester. Requests for medically necessary singles will be prioritized over all other requests.

Additional spaces may become available second semester depending on housing demands.

Q. May I change to another room?

A. Once a specific room assignment has been made, room changes are difficult to make since all available space is already occupied. Residents will be permitted to change rooms only after a "housing freeze," which is in effect for the first three weeks of each semester. On rare occasions, the freeze is lifted prior to the three-week period. Review and complete the Room Change Form if you wish to make a room change.

Q. What is security like for the residence halls?

A. A variety of safety and security measures are in place on campus. Security personnel are on duty 24 hours a day, 365 days a year, to assist with reporting of crimes, lock-outs, escorting students on campus, and assisting with medical and fire emergencies. Campus Safety can always be reached at 608-796-3911.

To ensure student safety, each student is required to use their student ID to gain access to their residence hall.

Resident Assistants (RAs) and Campus Safety officers conduct regular rounds of student housing. There are also cameras present in most hallways. 

Q. Are there visitation and quiet hours?

A. To provide each resident student with a private and safe living environment, Viterbo University has adopted guest and visitation policies as well as quiet hours for all residents.

Visitation hours for residence halls are Sunday-Thursday from 10 a.m.-midnight and Friday and Saturday from 10 a.m.-2 a.m.

Quiet hours for all buildings are Sunday-Thursday are 10 p.m.-10 a.m. the next day; Friday and Saturday hours are midnight- 10 a.m. the next day.

During quiet hours residents must keep stereos, TVs, conversation, and other noise to a minimum volume level as to not disturb other residents. For further information regarding the university's policies, refer to the Student Handbook.

Q. Do I need to purchase insurance for my personal belongings?

A.  We recommend that you arrange for property insurance to cover your belongings while at school. Viterbo University's insurance does not cover residents' personal belongings in their residence hall/apartment room or storage.

We recommend checking with your homeowner's insurance provider if you have one since many provide extended coverage or offer coverage purchased separately. A renter's insurance option is located in your housing contract.

Q. What will my mailing address be on campus?

A. The Student Union centrally houses mailboxes. Each resident is assigned a combination mailbox upon check in. The Student Union mail center provides both U.S. mail and package mail services. Mail is delivered and sorted each weekday except on holidays and designated break times. To receive mail, your address is:

Student Name, Mailbox Number*
900 Viterbo Drive
La Crosse, WI 54601

*mailbox information will be emailed to your Viterbo account prior to the beginning of the academic year.

Q. What is my student ID for?

A. The Viterbo University student identification card is a multipurpose card that every student on campus needs. Not only do you need an ID card to identify you as a student at Viterbo, but you will also use this card to access entrances into buildings on campus, to use your meal plan, to make purchases, and much more.

Q. What furniture comes with my room?

A. Each apartment unit is furnished with a dining room table set, couch, chairs, dressers, desks, and bunk beds (twin, extra-long).

The residence hall rooms are each furnished with bunkable beds and mattresses (twin, extra-long), desks, desk chairs, dressers, and wardrobes. We encourage you to make your "home away from home" as much yours as possible. Feel free to personalize it with linens, lamps, rug(s), etc.

Q. Is storage available?

A. Storage is available to many students who are assigned to an apartment on campus. Unfortunately, storage is not available in Marian Hall, Bonaventure Hall, La Verna Apartments, or Clare Apartments. Using storage containers and staying organized will help you with space. When you take trips back to your home, take a load of items that you are not using to free up space.

Q. What about linens and bedding?

A. Students should to purchase twin extra-long sheets (we recommend having an extra set for laundry day!). It is encouraged that you bring linens and bedding that you are comfortable using and express your personality. For your convenience, we have partnered with Dormify to provide an easy, affordable way to purchase Twin XL bedding, dorm storage solutions, and everything else you'll need (and want) for your new home away from home. Please visit to get move-in day ready and create your dream dorm!

Q. May I loft/bunk my bed?

A. Totally! Students can loft/bunk their beds. Our beds bunk without extra cost; just stop at our office for the hardware. We also have lofted beds in some of the four-person apartments.

As a convenience to our students, we offer the option of renting a loft.  Information on loft rentals will be mailed with move-in information in the beginning of July. As a safety concern, we do not allow students to bring/build their own lofts, including using cinder blocks. 

Q. Where can I do laundry?

A. Laundry facilities are available in each of the terrace or basement levels of the residence halls and apartments. Laundry is provided cost-free.

The La Verna apartments each have laundry machines in-unit.

Q. Where is Residence Life located?

A. The Office of Residence Life is in the Hawk's Nest. We are open 8 a.m.–5 p.m. Monday through Friday. You may also reach us at 608-796-3116. Our fax number is 608-796-3050.