Hours of Operation
Window: Monday–Friday 8:00 a.m. – 4:00 p.m.
Office: Monday–Friday 7:30 a.m. – 4:00 p.m.
- Dec. 11, 2023 - Anticipated date for Spring 2024 semester billing to be processed for registered students
- Jan. 2, 2024 - First day to charge books at the bookstore
- Jan. 15, 2024 - First day of classes
- Jan. 19, 2024 - Last day to charge books at the bookstore
- Jan. 19, 2024 - Last day to add classes or change sections
- Jan. 21, 2024 - Last day to drop 16 week class and receive full tuition refund - financial aid status subject to change
- Jan. 22, 2024 - Last day to return books to the bookstore for credit
- Jan. 26, 2024 - First day for spring refund checks to be issued
- Feb. 29, 2024 - Last day to pay student accounts in full to avoid interest
- May 10, 2024 - Last day to have account paid in full, including interest
- May 1, 2024 - Anticipated date for Summer 2024 semester billing to be processed for registered students
- May 1, 2024 - First day to charge books at the bookstore
- May 13, 2024 - First day of classes
- May 17, 2024- Last day to charge books to the bookstore
- May 20, 2024 - Last day to return books to the bookstore for credit
- May 24, 2024 - First day for summer refund checks to be issued
- June 30, 2024 - Last day to pay student accounts in full to avoid interest
- Aug. 16, 2024 - Last day to have account paid in full, including interest
- Aug. 1, 2023 - Anticipated date for Fall 2023 semester billing to be processed for registered students
- Aug. 1, 2023 - First day to charge books at the bookstore
- Aug. 28, 2023 - First day of classes
- Sept. 1, 2023 - Last day to charge books at the bookstore
- Sept. 1, 2023 - Last day to add classes or change sections
- Sept. 3, 2023 - Last day to drop 16 week class and receive full tuition refund - financial aid status subject to change
- Sept. 5, 2023 - Last day to return books to the bookstore for credit
- Sept. 8, 2023 - First day for fall refund checks to be issued
- Oct. 31, 2023 - Last day to pay student accounts in full to avoid interest
- Dec. 15, 2023 - Last day to have account paid in full, including interest
Student Financial Responsibility Agreement and Disclosure Statement
Viterbo University requires all student to complete the Student Financial Responsibility Agreement during the process of applying for admission.
Billing and Student Account Statements
Student account information is available through Self-Service. A billing notice is emailed to all registered students prior to the start of each semester once billing is generated. Notices are then also sent to students who have outstanding account balances during the first week of each month throughout the semester. The account statements on Self-Service contain actual charges, payment information, and financial aid that has been applied or is pending disbursement to students' accounts. Payments can be made in person at the Business Office, by mail, or with a debit/credit card or eCheck online using Self-Service. Viterbo accepts Visa, Mastercard, and Discover, as well as cash and checks. A 2.99% service fee will be applied to all cards presented for payment, with a minimum fee of $1.00 per transaction. A fee totaling $35 will be assessed for any NSF payment made via check or eCheck that is returned by the bank. The student account balance is due for full payment no later than the final day of the semester, including interest. Please refer to the emailed billing notices from our office to identify deadlines to pay your account to avoid interest charges. Viterbo will accept personal payments up to but not more than the total amount due on a student's account at the time the payment transaction is processed. Overpayments are not permitted. Transcripts and diplomas will not be issued to a student until the account is paid in full. To discuss your student account or if you have any billing questions, please call the Business Office at 608-796-3850.
Minimum Payment Requirements
Viterbo University policy requires that any balance from a previous semester be paid in full prior to the first day of a subsequent semester or attendance will not be permitted. An account with an unpaid past due balance may prohibit the student from participating in courses for any upcoming semester. Any previous fines issued to the student (library, student life, etc.) must also be paid. The Viterbo University Business Office must receive payment for any previous semester’s balance before each semester begins. The University reserves the right to contact you and can also withdraw you if you do not respond with the required payment. If you are withdrawn from the University, you must pay the full tuition, fees and interest charges due on your student account in addition to any future interest that may accrue.
You may pay the balance of your student account at any time once semester charges are added to your account. Interest charges will be assessed monthly at a nominal annual percentage rate of 15% (1.25% per month) on unpaid balances as of October 31 for fall semester charges (begins accruing October 1), February 28 for spring semester charges (begins accruing February 1) and June 30 for summer semester charges (begins accruing June 1). Interest charges will continue until the balance is paid in full. Full payment of the account balance is due on the final day of the semester in which the student is currently enrolled. Viterbo University has the right to withhold academic records, including transcripts and diplomas, and may refuse to accept registration for future academic terms during any period in which an unpaid balance exists.
International students must pay their bill before each semester begins for the first two semesters they attend Viterbo University. The general payment policy will be applicable after completion of an international student’s second semester.
Please make payments to the Viterbo University Business Office in person, by mail, or online through the student’s Self-Service account at www.viterbo.edu/vss. Viterbo University accepts cash, personal checks, money orders/bank checks, and credit/debit card payments (Visa, Mastercard, Discover), while online payments can be made via eCheck and credit/debit card. A 2.99% service fee will be applied to all cards presented for payment, with a minimum fee of $1.00 per transaction. A fee totaling $35 will be assessed for any NSF payment made via check or eCheck that is returned by the bank. The Business Office is located in Murphy Center 214 and our mailing address is 900 Viterbo Drive, La Crosse, WI 54601.
Making Online Payments in Self-Service
To make a payment online using a debit/credit card or eCheck, please access Self-Service and select Student Finance. You will then be taken to the Account Summary page of your account and the Make A Payment link will be found on the same line as the Total Amount Due. Please be sure to click on the Select box to identify the term for which you intend to pay. The balance due on your account for the semester in which you have selected will default in the Amount to Pay field. If you wish to pay a different amount than what is shown, simply enter that amount in the field. Next, click on Choose a Payment Method and select your preferred option, and then click on Proceed to Payment to submit your financial information on our secure page and complete the process. Viterbo accepts Visa, Mastercard, and Discover. A 2.99% service fee will be applied to all cards presented for payment, with a minimum fee of $1.00 per transaction. A fee totaling $35 will be assessed for any NSF payment made via check or eCheck that is returned by the bank.
Interest charges will be assessed monthly at a nominal annual percentage rate of 15% (1.25% per month) on unpaid balances as of Oct. 31 for fall semester charges (begins accruing October 1), Feb. 28 for spring semester charges (begins accruing February 1), and June 30 for summer semester charges (begins accruing June 1). We determine the balance upon which the interest charge is computed using the "daily balance" method. For each day in the billing cycle, this balance is figured by taking the beginning balance each day, adding any new charges and purchases, and subtracting any payment(s) and credit(s). All past due amounts are subject to an interest charge. Once interest has begun accruing, these charges will continue until the balance is paid in full. If the balance due is paid in full on or before the final day of any month, then the student should incur no additional interest charges. If full payment is not made by that deadline an interest charge is assessed to the student’s account.
Viterbo University will produce refund checks for all students who have a credit balance after all charges have been paid. Refund checks will be available in the Business Office for the first time on the second Friday of each semester and then every subsequent Thursday throughout the semester. Any refund check not picked up on the day it is available will be mailed to the student's home address the next morning, except on the second Friday of the semester when refund checks will be mailed that same day at 3 p.m.
A parent can authorize a refund check associated with a Parent PLUS Loan to be issued in the name of the student. Please have the parent complete the following form, being sure to clearly identify the appropriate semesters, and return it to the Business Office.
1098-T IRS Form
The 1098-T form is a statement of qualified tuition and related expenses required for enrollment or attendance at Viterbo University. Viterbo makes these forms available electronically through Self-Service to each student that is enrolled for the past calendar year. Students who choose to not receive their form electronically will be mailed their copy by Jan. 31. The 1098-T form includes tuition and related expense information, as well as scholarship information. Viterbo University does not supply payment information. Please contact your tax preparer for specific IRS regulation when preparing your tax return.
Important Information Concerning IRS Form 1098-T
Viterbo University is required to have the 2021 IRS Form 1098-T available by Jan. 31, 2022.
The Internal Revenue Service (IRS) has changed the requirements that colleges and universities must follow for reporting billing and payment information on IRS Form 1098-T. The new regulations beginning for the 2018 tax year, which runs from Jan. 1, 2018 to Dec. 31, 2018, will require only the qualified tuition and related expenses paid during the calendar year to be reported on Form 1098-T. As a result of these new regulations, please be advised that making payments in a current calendar year for charges in an upcoming calendar year (i.e. paying spring 2021 tuition and related expenses during the 2020 calendar year) may have an impact on your tax credit opportunities for the 2021 tax year. Viterbo University suggests you refer any questions to a tax consultant to understand how these regulations affect your specific situation.
The 2017 1098-T will be the final time in which qualified tuition and related expenses billed during the 2017 calendar year are reported by Viterbo University on the form. Those students that have consented to receive the form electronically through Self-Service will receive an email from the university once their 1098-T is processed and available next month. The 1098-T is one of many tools used to assist students and their families in determining if they are eligible for an education tax credit. Please contact your tax consultant or review https://www.irs.gov/forms-pubs/about-form-1098-t and https://www.irs.gov/pub/irs-pdf/p5197.pdf for more information.
After Hours Drop-off Box
The Business Office has an after hours drop off box located on the left of the Business Office windows. You may drop off payments or documents for the Business Office, Financial Aid Office, or Registrar's Office.
Purchasing Student V-Hawk Bucks
V-Hawk Bucks are sold in increments of $50 and can be used at the The Caf, Einstein’s Bagels, or Crossroads POD Market and Grill. V-Hawk Bucks are carried over from the fall semester to the spring semester but do not carry over to the next school year. Any V-Hawk Buck balances remaining at the end of the spring semester will be forfeited. For questions, contact Campus Dining at 3830, Residence Life at 3060 or the Business Office at 3850. To purchase V-Hawk Bucks using a credit card, click here. To purchase V-Hawk Bucks with cash or check go directly to Campus Dining.
Please contact Kevin Ganther in the Business Office to discuss contract arrangements for an unpaid account balance if you are no longer enrolled at the university.
Director of Student Billing
Viterbo University Business Office
Murphy Center Room 214
900 Viterbo Drive
La Crosse, WI 54601