Use this page to monitor Viterbo System's availability and outage notifications. Microsoft patches are applied to systems monthly starting after the 2nd Tuesday of the month and continuing through that following Sunday. Typically, end user's won't notice an outage. However, if you experience issues on Sunday between 6am-2pm it is likely related to monthly Microsoft patches.
IIT for On-Campus Users Click for additional information related to IIT Services and Support(requires login).
Vendor Status pages also have details when disruptions occur.
| Moodle: https://moodleus.statuspage.io/ | Office 365: http://status.cloud.microsoft/ |
| Recruiter: http://status.elluciancloud.com/ | Adobe: https://status.adobe.com/ |
| Zoom: https://status.zoom.us/ | Qualtrics: https://status.qualtrics.com/ |
| System(s) Affected | Status | Start Date/Time | Anticipated Length of Outage | Description | ||
|---|---|---|---|---|---|---|
| Colleague UI and VitNet Self-Service | Down | 11/12/25 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. | ||
| Etrieve Central Forms & Content | upgrade |
11/6/2025 8pm-11pm |
3 hours | Etrieve central forms & content is being upgraded. | ||
| Printing - On Campus | Scheduled Outage | 10/27/25 - 5pm | 2 hours | Scheduled maintenance - on campus print services | ||
| Qualtrics | Up | 10/20/25 | Up | Logins seem to be back up. AWS was confirmed to be the problem. | ||
| Qualtrics | Down | 10/20/25 | Unknown | No logins at this time. This may be due to the ongoing AWS disruption. A ticket has been made with the vendor | ||
| Amazon Web Services | Degraded | 10/20/25 | Unknown |
Nationwide disruption. While Viterbo does not use their services directly, some external resources may be affected. IE: Qualtrics, Respondus, etc |
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| Colleague UI and VitNet Self-Service | Down | 10/17/2025 5pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Echo360 | Scheduled Outage |
10/17/2025 Didn't happen Rescheduled
|
Didn't happen Rescheduled |
Didn't happen, Rescheduled Echo360 has change out authentication occurs. We need to upgrade the connection between Echo360 and Office365. |
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| Colleague UI and VitNet Self-Service | Down | 10/14/2025 5pm | 2 hours | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Internet Outage | Scheduled Outage |
10/13/2025 10pm |
30 minutes | IIT requires a network outage on Monday, Oct 13th, 10pm-10:30pm. This outage is required to patch a critical network vulnerability. On-Campus user's will not be able to access the internet during this outage (O365, Moodle, Streaming services, etc). Off-Campus users will not be able to access Etrieve Forms, Colleague, Reporting services, or VPN during this outage. | ||
| Colleague UI and VitNet Self-Service | Down | 9/26/2025 5pm | 1 Hour | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Workfront | Status Update | 9/25/2025 1pm |
Restored | Workfront Access has been restored for all users. | ||
|
Workfront |
Outage | 9/25/2025 9am |
Unknown | IIT has contacted Adobe/Workfront and is awaiting a resolution/update. No ETA as of 9:15am. | ||
| Moodle | Outage |
9/15/2025 11pm-1am |
15-30 minutes | MoodleUS, our Moodle hosting provider will be allocated additional resources to our Moodle system, this we require an outage for approx 15-30 minutes between 11pm-1am CST. | ||
| Moodle | Sporadic slowness |
9/15/2025 7:50am |
Unknown | Moodle has been slow to respond to clicks/access. This has interrupted some instructor's ability to conduct Moodle quizzes/exams. MoodleUS, our hosting provider, is aware of the issues and plans to give our system more resources this evening. This may result in an full outage window. MoodleUS also continues to research the root cause of these sporadic resource spikes for a permanent resolution. | ||
| Colleague UI and VitNet Self-Service | Down | 9/11/2025 5pm | 3 Hours | Colleague, VitNet self-service will be down for Microsoft updates. | ||
| Moodle | Update |
8/27/2025 12am-1am |
1 hour | MoodleUS is adding additional resources to our system overnight and it will require an outage. We anticipate this outage will take approx 1 hour. | ||
| Moodle | UP | 8/25/2025 5:00pm |
Service Restored | MoodleUS has completed the level migration. Moodle service restored. | ||
| Moodle | Down |
8/25/25 3:30pm |
2 hours | MoodleUS is recommending that our systems be migrated to a higher level resources Tier. This move requires a full system outage. They will be starting this update ASAP. | ||
| Moodle | Slow response |
8/25/25 1:00pm |
Unknown | While our dB errors and outage messages seem to have gotten better, Moodle is extremely slow to respond to clicks. We are still waiting for our hosting provider to give us an update on their work. | ||
| Moodle | Down |
8/25/25 10am |
Unknown |
Update: MoodleUS sent us the following update "we are currently performing server level maintenance to address the performance problems." This will likely result in a full system outage. |
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| Moodle | Sporadic Db Errors | 8/22/25 | Unknown | We have received reports from users that Moodle sporadically displays a Db connection error. The system seems to respond after multiple refreshes. We have opened trouble tickets with our Cloud provider and will continue to monitor for resolution. | ||
| Cable TV | Status Update | 8/22/2025 | Service Restored | Cable TV Service has been restored. Cable TV on campus is only live in Public Areas and Lounges in the Residence Halls/Apartments. | ||
| Cable TV | Down | 8/15/2025 | Unknown |
TV Service Outage – Viterbo Area TV services in the Viterbo region are currently unavailable due to severe weather and a related electrical disruption. The outage is impacting Spectrum infrastructure, and restoration efforts are underway. ⚠️ Status: No estimated time of resolution (ETR) available at this time. We will provide updates as new information becomes available. |
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| Colleague UI and VitNet Self-Service | Down | 8/14/2025 5:00PM | 3 Hours | Colleague, VitNet self-service will be down for Microsoft updates. | ||
| Etrieve | Restart required | 7/25/25 12:05pm | 30 minutes | A security concern is requiring an unscheduled reboot of the system. All Etrieve forms, workflows, integrations will not work during this outage. | ||
| Colleague UI and VitNet Self-Service | Down | 7/9/2025 5:00PM | 1 Hour | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Etrieve | Down | 7/15/2025 12:00pm | 2 Hours | Etrieve will be down for two hours in order to upgrade to the latest version. | ||
| Moodle Archive | Update | 7/9/20205 5pm | na | User can once again authenticate to Moodle Archive with their @viterbo.edu accounts. Note: Moodle Archive is for historical information access only. All courses since 2024FA are in Moodle.viterbo.edu | ||
| Colleague UI and VitNet Self-Service | Down | 7/9/2025 5:00PM | 2 Hours | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Moodle Archive | No Authentication | 7/5/2025 | Unknown | 7/8/2025 - 6:30pm - We are experiencing an issue with users authenticating to Moodlearchive.viterbo.edu. We are working with MoodleUS to resolve the issue. | ||
| Firewall (Campus network) | Upgraded |
7/8/2025 5pm |
2 hours | A planned Firewall upgrade is taking place from 5-7pm, July 8th. | ||
| Moodle | BIOL Course Issue |
6/30/2025 | Unknown |
Courses missing: BIOL 7/1/2025 - 11:30am - We are still monitoring and waiting for MoodleUS support to isolate the cause/suggest a remediation/fix. 7/1/2025 - 3:30pm - We are still monitoring and waiting for Moodle US Support to suggest a remediation/fix. We will continue to monitor for updates throughout the evening. 7/2/2025 - 7:30am - Still monitoring and waiting for Moodle US Support to suggest a remediation/fix. We assume we will get an update this morning from the team. 7/2/2025 - 1:30pm - MoodleUS has confirmed that they will be restoring a copy of our Moodle instance to another system. The copy will be from 6/30/2025 early AM. After this is complete IIT will work at restoring courses from the BIOL category. This work will likely be started on 7/2/2025. 7/7/2025 - BIOL courses are back on Moodle production. |
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| Moodle | Status Update | 6/25/2025 | Status | Moodle syncing has been resolved. All courses, users, enrollments are now functional. | ||
| Moodle | Restarted | 6/25/2025 11pm -12:00am |
15 minutes | Moodle requires a reboot overnight. We anticipate this will occur between 11pm-midnight, the outage should only last for about 15 minutes. | ||
| Colleague UI and VitNet Self-Service | Down | 6/24/2025 7:00pm | 2 hours | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Colleague UI and VitNet Self-Service | Down | 6/23/2025 5:00pm | 2 hours | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Moodle | Status Update | 6/18/2025 | Status Update |
Update on Moodle Sync Issue – June 18, 2025 As of June 18, 2025, MoodleUS is still actively working to resolve the ongoing sync issue. In the meantime, IIT has manually pushed updates for all users who were enrolled or added up until 3:30 PM on June 18. This action should have resolved the issue for all current users. If you are still experiencing login problems or missing course access, please contact us at CourseHelp@viterbo.edu as we continue to collaborate with MoodleUS on a permanent fix. |
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| Moodle | Sync Down | 6/9/2025 | Unknown | Notice: The automated process responsible for updating new user enrollments and course Drops/Adds is currently experiencing an outage. As a result, any recent changes—such as newly enrolled users or updates to course rosters—are not being reflected in Moodle. A support ticket has been submitted, but there is currently no estimated time for resolution as of June 17, 2025. | ||
| Colleague UI and VitNet Self-Service | Down | 6/12/2025 5:00pm | 3 Hours | Colleague, VitNet self-service will be down for Microsoft updates. | ||
| Echo360 | Access Restored |
6/9/2025 |
Restored | Echo360 Login access has been restored. | ||
| Echo360 | Down | 6/8/2025 | Unknown | Echo360 is currently experiencing authentication/login issues. We have a ticket in. No ETA as of yet (6/9/2025 | 9am). | ||
| Colleague UI and VitNet Self-Service | Down | 6/05/2025 5:00pm | 2 hours | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Recruit | Up |
6/2/2025 7am |
3 hours | Recruit UI will not allow sign ins. This does not effect applications or inquiries. | ||
| Papercut/Printing services | Outage |
5/29/2025 4:30-5:30pm |
1 hour | We will be doing a planned upgrade of our Papercut software. This requires a small outage for printing and copiers. | ||
| Colleague UI and VitNet Self-Service | Down | 5/15/2025 5:00pm | 3 Hours | Colleague, VitNet self-service will be down for Microsoft updates. | ||
| Moodle | Up | 5/14/25 2:00pm | Restored | Maintenance complete | ||
| Moodle | Down | 5/14/25 10:00am | Unknown | Normal maintenance | ||
| Colleague UI and VitNet Self-Service | Down | 4/25/2025 5:00pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Zoom | Up | 4/17/25 | Restored | National outage was resolved | ||
| Zoom | Down | 4/16/25 | Unknown | Waiting for resolution with zoom.us | ||
| Etrieve - Content | Up | 4/14/25 10:00am | Restored | Vendor solved the issue | ||
| Etrieve - Content | Down | 4/14/25 8:00am | Unknown | A support ticket has been created with the vendor | ||
| Colleague UI and VitNet Self-Service | Down | 4/9/2025 5:00pm | 3 Hours | Colleague, VitNet self-service will be down for Colleague updates. | ||
| 608-796-3000 | Up | 3/13/2025 3:00pm | Restored | The main campus number is once again receiving calls from off or on campus. | ||
| Colleague UI and VitNet Self-Service | Down | 3/12/25 5:00pm | 3 Hours | Colleague, VitNet self-service will be down for Colleague updates. | ||
| 608-796-3000 | Down |
3/10/2025 7:30am |
Unknown | The main campus number is not receiving calls from off or on campus. Trouble tickets have been opened with our telecom vendors. | ||
| Unified Messaging | Up | 3/7/2025 9:00am | Restored | Voice mail forwarding has been restored | ||
| Unified Messaging | Down |
3/4/2025 2:40pm |
Unknown | Voice messages are not forwarding to email. Voice messages work otherwise. | ||
| Phone System | Access Restored | 2:23/2025 4:30pm |
Restored | Phone access has been restored. | ||
| Phone System | Down | 2/23/2025 1:00am |
Unknown | The campus phone system is currently experiencing an outage. IIT has engaged the network vendor. No ETA as of 3:00pm. | ||
| Colleague UI and VitNet Self-Service | Down | 2/12/2025 | 3 Hours | Colleague, VitNet self-service will be down for Microsoft updates. | ||
| Dashboard.Viterbo.edu | Restart Required |
2/5/2025 9:30pm |
1 hour | The Dashboard.viterbo.edu (Tableau) server needs a restart for some setting changes to take effect. All services should be back up by 10:30pm. | ||
| Colleague UI and VitNet Self-Service | Down |
01/23/25 5:00PM |
1 hour | Colleague, VitNet self-service will be down for Colleague updates. | ||
| Colleague UI and VitNet Self-Service | Down | 01/16/25 | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. |