Use this page to monitor Viterbo System's availability and outage notifications.  Microsoft patches are applied to systems monthly starting after the 2nd Tuesday of the month and continuing through that following Sunday.  Typically, end user's won't notice an outage.  However, if you experience issues on Sunday between 6am-2pm it is likely related to monthly Microsoft patches.

IIT for On-Campus Users  Click for additional information related to IIT Services and Support(requires login).

Vendor Status pages also have details when disruptions occur.                                                                                                                                                                                                                                                                           

Moodle: http://status.moonami.com Office 365: http://status.office365.com/
Recruiter: http://status.elluciancloud.com/ Viterbo App: https://status.involvio.com/
Zoom: https://status.zoom.us/ Adobe:  https://status.adobe.com/

                                                                                                                                                                                                                                                                                                                                                                                                          

  System(s) Affected Status Start Date/Time Anticipated Length of Outage Description
  Various Servers/Services Down 11/23/2022
8am - 5pm
Sporadic Outages throughout the day We will be conducting a number of server/service updates throughout the day that will create outages for a variety of services/servers.  Most notably, reporting services and Etrieve forms, workflows, documents.  
  Moodle UP 11/15/2022
2:00pm
Access Restored Moodle access has been restored. 
  Moodle Down 11/15/2022
1:00pm
Unknown Moodle is down - Support has been contacted.  No ETA on resolution. 
  Vitnet, Colleague, Reporting Services Down

11/14/2022

5pm

2 hours Colleague, VitNet self-service will be down for maintenance.
 
Vitnet, Colleague, Reporting Services
Down

11/10/2022

5pm

3 Hours Colleague,  Reporting Services and self-service will be down for maintenance.
 
  Vitnet, Colleague, Reporting Services
Down

10/26/2022

5pm

2 hours Colleague, VitNet self-service will be down for maintenance.
  Vitnet, Colleague, Reporting Services Down

10/12/2022

5pm

3 hours Colleague,  Reporting Services and self-service will be down for maintenance.
  Colleague and Vitnet Self Service Outage 10/6/2022 5 PM 1 hour Colleague, VitNet self-service will be down for maintenance.
  Drupal Login Outage 09/21/2022 5 PM Unknown Login is restored
  Colleague and Vitnet Self Service Outage

09/14/2022 5 PM

3 hours Colleague,  Reporting Services and self-service will be down for maintenance.
  Colleague and Vitnet Self Service Outage

09/07/2022

5:30pm-7:00pm

1 and 1/2 hour Update maintenance for app server certificates
  Colleague, self service, reporting services Outage

09/06/2022

5:00pm

30 min Updated maintenance for IIS server certificates
  Viterbo App Sporadic Outages 8/29/2022 9:30am 3 hours

12:30pm: The app is operational.  Upon final review we found that the app was not accessible from on campus network only.  The vendor update settings on their end to resolve.

11:30am: Our vendor has been updated that this appears to be a sporadic issue.  We are still receiving reports that periodically end users are getting an error and can't access the app.

10:30am: Viterbo App is operational.  Please make sure you close any "open" versions of the app and try again.

10am: Our vendor has been contacted and is working on the issue.

9:30am: We have receive reports that the Viterbo App is not accessible.  We are reporting this to the vendor and will update when it is back online.

  Nursing building network Down 8/12/22 3pm 4 hours Upgrading the core network hardware for the building
  Dashboards (Tableau) Spordic outages 8/12/22 8am 8-4pm sporadically Transitioning to single-sign on for authentication
  Colleague, VitNet Self Service Down 8/10/22 5:00pm 3 hours Colleague,  Reporting Services and self-service will be down for maintenance.
  VUPortal Down 8/4/2022 5:45am 1 hour VUPortal migration to new Site.  Menuing and site might be inaccessible during the migration
  Colleague, VitNet Self Service Down 7/27/22 5:00pm 30 minutes Colleague, VitNet self-service will be down for maintenance.
  Colleague, Reporting Services, VitNet Self Service Down 7/14/22 5:00pm 2 hours Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Moodle UP 7/8/2022
10:00am
Restored Moodle login has been upgraded to SSO.  This uses the full Viterbo email address as username (i.e. username@viterbo.edu).  
  Moodle Down 7/8/2022
9:15am
45mins Moodle will be down for scheduled maintenance to upgrade the login to SSO with Office365.   
  Colleague, Reporting Services, VitNet Self Service Down 6/14/22 1-2 hours

Colleague, VitNet self Service and  Reporting Services will be down for maintenance.

  Colleague, VitNet, VitNet Self Service Down

6/3/22

5:00am

1 hour Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, VitNet, VitNet Self Service Down

5/15/22

10:00am

1-2 hours Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Campus Internet Down 4/15/2022
3:00pm
20-30mins Planned upgrade to the campus firewall (Friday 4/15) will cause a 20-30 internet outage while systems reboot.  This should only cause a brief outage. 
  Colleague, VitNet, VitNet Self Service Down

4/13/2022

5:00pm

1-2 hours Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Etreive Document Management System Down 3/29/2022 3-4pm 1 hour Fix for only first page displaying in Content.
  Moodle Service
Restored
3/27/2022
4:00pm
Restored Moodle Access has been restored for all users. 
  Papercut WebPrint Service Restored 3/22/2022 Restored WebPrint Access has been restored.  
  PaperCut WebPrint Down 3/19/2022 Unknown After an update to PaperCut on 3/17/2022, the WebPrint Service remains offline, while the vendor helps to troubleshoot/fix.   No official ETA, but hopefully will be fixed sometime on 3/22/2022.
  Colleague, VitNet, VitNet Self Service Down

3/18/2022

5pm

1 hour Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Printing / Papercut Up 3/17/2022
10:45am
Status Update Printing Access has been restored.  
  Printing / Papercut Down 3/17/2022
8:00am
Unknown Printing remains offline (or very intermittent) on campus after the planned upgrade on 3/16/2022.   No ETA yet...   Working with vendor to fix.  
 

Internet Access for On-Campus users

Off-Campus users access to Viterbo systems

Upgrade Planned Outage

3/16/2022

5:30pm-10pm

4.5 Sporadic/Periodic Network outages will occur during this update to the network.
  Printing/Copy/Scan Upgrade Planned Outage

3/16/2022

8am-noon

4 hours Print servers will be updated causing network attached printers, copiers, scanners to not function.  This includes services offered in the Copy Center.
  Various Systems/Servers Periodic outages

3/13/2022

6am-2pm

sporadic functionality outages The monthly Microsoft patching cycle will occur on Sunday.  No significant long term services should be affected.  However, sporadic outages of functionality may occur.
  Colleague, Vitnet, Vitnet Self Service Down

3/08/2022

5pm

3 hrs Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Etrieve Update Complete 3/2/2022
4:30pm
Access Restored The Etrieve update is complete. 
  Etrieve Update/Down 3/2/2022
3pm-7pm
4 hours

Etrieve will be undergoing an upgrade today starting at 3pm and will be offline for 2-4 hours.  All Etrieve online forms will be unavailable during this time. 

  Moodle / Starfish

Update
Issues Resolved

3/2/2022
10:15am
Access Restored Moonami has resolved the Database Error issue.   
  Moodle / Starfish

Intermittent
Login Issues

3/1/2022
4:00pm
Unknown Some users are reporting that Moodle is giving intermittent login issues.   The Moodle Host (Moonami) has been contacted.  No ETA on resolution.  Try logging in from a different browser (or clear your cache).  This is also affecting Starfish.   You can login directly to Starfish here:  www.viterbo.edu/starfish 
  Qualtrics Up 3/2/2022 Access
Restored
Qualtrics email sending issues have been resolved.  If you are missing emails/reports, please contact:  cjgeszvain@viterbo.edu
  Colleague, Vitnet, Vitnet Self Service Down

2/25/2022

5pm

1 hour Colleague, VitNet, and self-service will be down for maintenance.
  Phone System Up 2/25/2022
10:45am
Access
Restored
The phone system issue has been resolved.   
  Colleague, Vitnet, Vitnet Self Service, Reporting Services Down

2/10/2022

5pm

2 - 3 hrs Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Vitnet, Vitnet Self Service, Reporting Services Down

2/04/2022

5pm

2 hours Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Vitnet, Vitnet Self Service, Reporting Services Down

1/13/2022

5pm

2 - 3 hrs Colleague, VitNet,  Reporting Services and self-service will be down for maintenance.
  Ensemble Down 1/6/2022 10am-4pm Infrastructure work that is affecting the server.
  Moodle Down 1/4/2022 6:30am - 5:00pm Moodle will be down for most of the day, Tuesday 1/4/2022, for a software upgrade.   There will be no access.   
  Colleague, Vitnet, Vitnet Self Service Down

12/21/2021

5pm CST

1 hour Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Vitnet, Vitnet Self Service Down

12/17/2021

5pm CST

3 hours Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  EvaluationKit Up 10:00am Resolved EvaluationKit access has been restored.  
  Ensemble Down 11:50am 10 min Ensemble will be temporarily offline due to application security update 
  Colleague, Vitnet, Vitnet Self Service Down
 

12/02/2021

5pm CST

1 hour Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Vitnet, Vitnet Self Service Down

11/11/2021

5pm CST

3 hours Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Tableau Down 11/11/2021  1pm-4pm 3 hours Tableau server will be down for maintenance.
  Tableau Down

11/09/2021   7pm-10pm

3 hours Tableau server will be down for upgrades and maintenance.
  Colleague, Vitnet, Vitnet Self Service Down

11/04/21

5 pm

1 hour Colleague production, VitNet  and self-service will be down for maintenance.
  Colleague, Vitnet, Vitnet Self Service, Reporting Services Down

10/14/21

5 pm

3 hrs Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Vitnet, Vitnet Self Service, Reporting Services Down

10/08/21

5pm CST

1 hour Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Outdoor Athletics Center (OAC) network, phones, internet Up

10/7/2021

3pm

2 hours Our internet service provider for the OAC has indicated that the internet connection is operational.  All services are funcitonal.
  Outdoor Athletics Center (OAC) network, phones, internet Down

10/7/2021

1pm

2.5 hours Our internet service provider (Spectrum) has reported an internet service outage for our Outdoor Athletic Center.  They anticipate it will be back up by 3:30pm.
  Colleague, Vitnet, Vitnet Self Service, Reporting Services Down 09/24/21 30 minutes Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Vitnet, Vitnet Self Service, Reporting Services Down

9/16/21

5pm - 8pm

2-3 hours Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Etrieve Down 9/1/2021
10:00pm-12:00am
2 hours The Etrieve Document Management System will be down for maintenance
  WiFi Up 8/30/2021
11:00am
Resolved WiFi functionality has been restored across campus. 
  WiFi

Intermittent

8/26/2021
1:00pm
Unknown WiFi service on campus may be intermittent causing connectivity issues.   This is affecting employees and students, and potentially any type of device that relies on WiFi.   Please be patient while IIT addresses/troubleshoots the issue.   
  US Cellular Customers Up 8/26/2021
8:00am
Resolved Issue preventing calls to US Cellular Customers has been resolved.  
  US Cellular Customers Down 8/25/2021
11:30am
Unknown Calls cannot be completed to any US Cellular Customer from on-campus university phones.  ETA for resolution unknown.   
  Etrieve Central & Content Down 8/17/2021
3pm
1.5 hours Etrieve is getting a planned update and will be down starting at 3pm.  One function of this update is the ability to include anonymous forms.
  Ensemble Down 8/16/2021
3pm
1 hours The Ensemble Video streaming service will be unavailable for a planned upgrade.  This updates will fix issues we've been experiencing with Comments.
  Colleague, Self-service, Reporting Services and VITNET Down

08/12/2021 

5:00PM CST

3 hours Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Self-service, Reporting Services and VITNET Down 08/04/21 1 hour Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Self-service, Reporting Services and VITNET Down

7/13/2021

5pm - 8pm

3 hours Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.


 

eTrieve Down

7/12/2021
4pm - 7pm

3 hours We are upgrading eTrieve, and so it will be down 2-3 hours.  
  FileServ Down

6/28/2021

9pm-10pm

1 Hour We are conducting maintenance on the server and it will be down for about an hour.
  Colleague, Self-service, Reporting  Services, VitNet, Etrieve  Up

06/27/2021

2:30pm

Operational We've completed our updates to the Colleague servers and core services are operational.  Small tweaks will occur over the next week.  If you notice any odd behavior please contact the Helpdesk.
  Colleague, Self-service, Reporting  Services, VitNet, Etrieve  Down 

06/25/2022

5pm

48 hours Planned update of all colleague servers more details found here https://viterbouniversityiitservicestaus.statuspage.io
  Colleague, Self-service, Reporting Services and VITNET Down 6/10/2020 500:pm 2 hours Colleague production, VitNet,  Reporting Services and self-service will be down for maintenance.
  Colleague, Self-service and VITNET Down 5/20/2020 500:pm 1 hour Colleague production, VitNet,  and self-service will be down for maintenance.
  Copy Machines/Email Relays Down 5/12/2021
6:00am
Unknown Microsoft is reporting a global mail relay-issue, which is causing a delay with any system that is sending mail through the mail server.  This is affecting the Copy Machine Scanning on campus causing any scanned job to be "stuck" in the queue.  You will eventually receive the scans when Microsoft resolves the issue.   
  Colleague, Self-service and VITNET Down 5/11/2020 500:pm 3 hours Colleague production, VitNet,  and self-service will be down for Microsoft maintenance.
  Colleague, Self-service and VITNET Down

4/15/2020 500:pm

 

3 hours Colleague production, VitNet,  and self-service will be down for Microsoft maintenance.
  LDAP Systems Update to Status 4/1/2021
10:45am
Resolved All systems restored.  
  LDAP Systems Down 4/1/2021
5:00am
Unknown A server outage has caused all LDAP Systems (Moodle, Colleague, VitNet, Qualtrics, TracDat, EMS, etc) to be down and unable to authenticate (login).   Support is on call and working on the issue.   
  Colleague, Self-service and VITNET Down 3/22/2021 5:00pm 30 minutes Colleague production, VitNet,  and self-service will be down for Microsoft maintenance.
  Network  down

3/16/2021

11pm

 hr1.5 hour The firewall work did result in a network outage. We are working to complete the work as quickly as possible. 
  Network  Potential  outage 

3/16/2021

10pm

2 houts Work is being done on our network firewall.  While we aren't expecting an outage, we will update this page should on occur unexpectedly. 
  Colleague, Self-service and VITNET Down
  3/16/2021 5:00pm
1.5 hours Colleague production, VitNet,  and self-service will be down for Microsoft maintenance.
  Office365 Systems Update to Status 3/15/2021
7:00pm
Issue Resolved Microsoft has resolved the issue.  
  Office365 Systems System Degradation 3/15/2021
4:00pm
Unknown Microsoft is reporting that globally, users may experience loading issues with any Microsoft System (email, OneDrive, Teams, etc).  Check https://status.office365.com for full status report.   
  Colleague, Self-service and VITNET Down 3/11/2021 5:00pm 3 hours Colleague production, VitNet,  and self-service will be down for Microsoft maintenance.
  Ensemble Down

2/12/2021
9:00pm - 1:00am

4 hour Ensemble will be down for maintenance.  9pm - 1am
  Colleague, Self-service and VITNET Down 2/10/2021 5:00pm 3 hours Colleague production, VitNet,  and self-service will be down for Microsoft maintenance.
  Colleague, Self-service and VITNET Down 1/26/2021 5:00pm 2-6 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague, Self-service and VITNET Down

1/18/2021 5:00pm

2.5 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  Moodle Down 1/8/2021
6:00am-6:00pm
12 hours Moodle will be down for the entire day, Friday January 8th, 2021, for a version upgrade.   
  Colleague, Self-service and VITNET Down 12/14/2020 5:00pm CST 1 hour Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague, Self-service and VITNET Down 12/20/2020 5:00pm 2.5 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague, Self-service and VITNET Down 11/24/2020
5:00pm
1 hour Colleague production, VitNet,  and self-service will be down for maintenance.
  Moodle Up 11/13/2020
3am-5am
2 hours Emergency Maintenance to fix degradation issues has been completed.  
  Colleague, Self-service and VITNET Down

11/12/2020
5:30pm

2.5 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  VitNet, Self-Service Down 11/2/2020
10am-12:30pm
Update to Status VitNet and Self Service access has been restored. 
  Moodle Up 11/2/2020
10am-11:30am
Update to Status Moodle access restored.  
  Colleague, Self-service and VITNET Down 10/27/2020
5:00pm
1 hour Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague, Self-service and VITNET Down 10/19/2020
5:00pm
1 hour Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague, Self-service and VITNET Down 10/14/2020
5:00pm
2.5 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  Office365, Etrieve Up 9/28/2020
8:00pm
Update to Status Office 365 access to all services has been restored.   
  Office365, Etrieve Down

9/28/2020

4:15pm

Unknown Office 365 authentication is not currently working.  This seems to be a country wide issue.  Any Viterbo system that uses O365 for authentication could also be affected. (Etrieve, Zoom, Sharepoint, OneDrive) 
  Colleague, Self-service and VITNET Down
  09/18/2020
5:00pm
2 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  Moodle Up 8/31/2020
3:30pm
Update to Status Moodle access restored. 
  Moodle Down 8/31/2020
3:00pm
Unknown Slowness and page loading failures.  Moonami host is investigating.    For Moonami status updates:  http://status.moonami.com
  Zoom Sporadic Outage

8/24/2020

8:15am - 10:30am

2.25 hours Zoom is have issues for accessing Webinars/Meetings across the country.  Users receive a message similair to "There is no accout for zuora account id:2c92a0fd560d132901560e9e7fed7af0 (3,201).",  when attempting to access a meeting.  You could switch to using Teams if that is helpful this morning.  Reference the link above for Zoom Status.
  Internet to/from campus Down

8/18/2020

10am-10:10am

10 minutes Unplanned outage - Suspect it was due to ISP issues.
 

Internet to/from

Campus

Outage

8/17/2020

9p - 10pm

2 hours The campus Firewall needed a critical update that required a restart.
  Etrieve Document Management/Forms Outage

8/17/2020

7am-9am

2 hours Planned maintenance upgrade
  Colleague Production (Ellucian & VitNet) Down 8/13/2020
5:00pm
2-3 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague Production (Ellucian & VitNet) Down 8/04/2020
10:00pm
30 minutes Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague Production (Ellucian & VitNet) Down 8/04/2020
5:00pm
1 hour Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague Production (Ellucian & VitNet) Down 7/22/2020
5:00pm
1 hour Colleague production, VitNet,  and self-service will be down for maintenance.
  Colleague Production (Ellucian & VitNet) Down 7/16/2020
5:00pm
2-3 hours Colleague production, VitNet,  and self-service will be down for maintenance.
  VitNet UP 6/22/2020
2:00pm
Status Update VitNet access has been restored. 
  VitNet Down 6/22/2020
11:30AM
Unknown VitNet is down.  IIT is working on the issue.   
  Colleague Production (Ellucian) UP 6/22/2020
11:30am
Status Update Access to Colleague Production (Ellucian) has been restored.  
  Colleague Production (Ellucian & VitNet) Down 6/22/2020
6:00am
Unknown Users will get a configuration error when trying to access Production.  IIT is working on replacing the certificate to resolve the issue.  
  Microsoft Teams UP 6/20/2020
9:00am
Status Update Teams issue resolved.  
  Microsoft Teams System Degradation

6/18/2020 9:20am

Unknown User may experience degraded performance and Latency when receiving chat messages with Microsoft Teams.  For the latest information check the MS Status page.  http://status.office365.com/
  Colleague Production, VitNet, Reporting Services, Etrieve and self-service Down 6/11/2020
5:00pm
3 hours Colleague production, VitNet, Reporting Services, Etrieve and self-service will be down for maintenance.
  Colleague Production, VitNet, Reporting Services and self-service Down 5/14/2020
5:00pm
3 hours Colleague production, VitNet, Reporting Services and self-service will be down for maintenance.
  Colleague Production, VitNet, Reporting Services and self-service Down

4/24/2020
5:00pm

3 hours Colleague production, VitNet, Reporting Services and self-service will be down for maintenance.
  Colleague Production, VitNet, Reporting Services and self-service Down 4/16/2020
5:00pm
3 hours Colleague production, VitNet, Reporting Services and self-service will be down for maintenance.
  Colleague Production, VitNet, Reporting Services and self-service Down 3/12/2020
5:00pm
3 hours Colleague production, VitNet, Reporting Services and self-service will be down for maintenance.
  Colleague Production, VitNet and self-service Down

03/10/2020
5:00pm
 

30 minutes Colleague production, VitNet and self-service will be down for maintenance
  Colleague Production, VitNet and self-service Down

03/03/2020
5:00pm

1 hour Colleague production, VitNet and self-service will be down for maintenance on March 3rd 2020 CST at 5:00 for one hour.
  Colleague Production, VitNet and self-service Down

02/13/2020
5:00pm

3 hours Colleague Production, VitNet and Self-Service will be down for February Microsoft patching.
  Moodle UP

2/12/2020
11:05am

Update to Status Moodle Access has been restored.  
  Moodle Down 2/12/2020
9:30am
Unknown Moonami is reporting a partial outage on their status page, which is affecting Moodle for Viterbo.   Check back for updates.   Moonami Status:  https://status.moonami.com/
  Colleague Production Down

2/7/2020
5:00pm

1 hour Colleague production, Vitnet and self-service will be down for maintenance on February 7th 2020 at 5:00 for one hour.
  Moodle UP 2/5/2020
4:15pm
 
Unknown Some Moodle outages have been reported, but appears to be stable again as of 4:15pm.  Moonami is reporting a Major Outage but has now changed back to "Operational".  Check their direct page for updates if any issues are detected:  https://status.moonami.com/
  Colleague production,vitnet and self-service Down for patching 01/23/2020
5:00pm
1 hour

Colleague Production will be down from 5:00 CST until 6:00 CST for Ellucian patching. This will also included VITNET and Self-service.

  Reporting Services, Colleague, and Vitnet Down for scheduled time frame 01/15/2020 
5pm-8pm
3 hours Microsoft patches
  US Cellular Service Announcement Limited 1/15/2020 Unknown

US Cellular has reported that in Wisconsin their cellular network is experiencing issues causing incoming calls to US Cellular customers to fail.   There is a temporary work-around: 

iPhone:  Settings > Cellular Settings > Cellular Data Options > Enable LTE > and switching Disable LTE to “Voice & Data”.

Droid:  Settings > Connections > Mobile Networks> Enhanced Calling > and switching to Off

For further troubleshooting or to check on status, contact US Cellular at 1 (888) 944-9400.  

  Qualtrics UP 12/18/2019
4am-7am
27 hours

12/19: 9am - Qualtrics authentication is functional.

Qualtrics is offline due to a firewall update.  Support has been contacted.  ETA as of yet Unknown.   -Updated at 3:30pm

  Moodle UP

12/18/2019
1pm-4pm

3 hours 4:05pm:  Moodle access has been restored.  

Maintenance Update
  Reporting Service Subscriptions UP

12/18/2019
4am-10am

6 hours

10am: Subscription email has been restored.

Reporting service subscriptions are not being delivered via email post firewall flip.  We are working to resolve the issue and suspect backlogged reports will be delivered once the issue is resolved.

  MFD Scan to Email UP

12/18/2019
4am-10am

6 hours

10am: Scan to email has been restored.  

Scan to email is not functional post the firewall flip. We are working to resolve the issue and suspect backlogged scans will be delivered once the issue is resolved.

  VPN access Operational, requires configuration changes

12/18/2019
6:45am

 

End-User will need to change connection info IIT will reach out to VPN users with the specific setting changes required.
  Campus Network UP 12/18/2019
4am-6:30am
2.5 hours

6:45am: Firewall switch is complete.  Nearly all functionality has been successfully tested.  We will note any significant remaining outages in a separate line above.

We will be updating the campus firewall from 4am-7:30am.  Access to all campus resources and the internet will be affected.

  FileServ UP

12/16/2019
3:00am

Update to Status
18 hours

12/16/19 - 3am: FileServ has been fully restored and is operational. 

12/15/19 - 6pm: Microsoft patches have caused the server to become none responsive. We are working towards resolution.  

  Colleague Production and VitNet Down for scheduled time frame

12/11/2019
5:00pm

 

3 hours Colleague production and VITNET will be down for patching
  Access from off-campus & Moodle  Sporadic

11/26/2019
7:30am

 

1 hour

 7:45am: We have received reports that user from off-campus can access Moodle, or other Viterbo systems.  On-campus user's don't seem be be effected.  We are troubleshooting now.

8:30am: Functionality has been restored.  All off-campus access and authentication processes have been restored.

  Campus Network Down for scheduled time frame 11/25/2019

4.5 hours

We will be updating the campus firewall from 4am-7:30am.  Access to all campus resources and the internet will be affected.
  VitNet, Colleague Production Down for scheduled time frame 11/07/2019 
5:00pm
1 hour Colleague and Vitnet will be down for patching
  VitNet, Colleague Production Down for scheduled time frame 11/05/2019 
5:00pm
1 hour Colleague and Vitnet will be down for patching
  VitNet, Colleague Production Down for scheduled time frame

10/24/2019
5:00pm

 

2 hours Colleague and Vitnet will be down for patching 
  Moodle Up 10/23/2019
3:30pm
Update to Status Moodle Access has been restored.  
  Moodle Down 10/23/2019
12:30pm
Unknown The hosting company (Moonami) is reporting a degradation in service and several sites are down.  Check directly on status here:  http://status.moonami.com
  VitNet, Colleague Production Down

10/9/2019
5:00pm

 

2-3 hours Monthly server maintenance
  Colleague Production and VitNet Down 09/24/2019 1 hour Ellucian software updates
  VitNet, Colleague Production Down

9/12/2019
5:00pm

 

2.5 Hrs Scheduled maintenance of our Colleague/VitNet. 
  Moodle UP

9/10/2019
2:40pm

 

30 minutes Moodle appears to be operational.  We are still awaiting official cause from our hosting company.
  Moodle Down

9/10/2019
2:10pm

 

Unknown Moodle is down.  The hosting vendor is aware of the issue.
  Cable TV UP

9/10/2019
1:30pm

 

Status Update Cable TV across campus including La Verna is now operational.
  Cable TV Down

9/10/2019
1:00pm

 

30 minutes We are connecting La Verna to our Cable TV services.  This requires a short outage for the rest of the campus.
  Moodle

Up

8/28/2019
12:30pm

 

Unknown Moodle access continues to be unstable today.  Our hosting provider is aware and working on the issue.
  Moodle Up

8/28/2019
9:30pm

 

5 hours Moodle was not accessible this morning.  However, it is operational now.  We will be speaking with our hosting company about the cause.
  Moodle Down 8/28/2019 
7:00am
Unknown Users report an error message "LDAP-module cannot connect to any servers".   This is causing some users to have login issues.  An emergency ticket has been created with Moonami and we are awaiting a resolution.   Please check back to this page for updates. 
  Moodle Up

8/13/2019
8:25pm

 

1.5 hours Moodle appears to be back u . We are awaiting official notice from our hosting company. 
  Moodle Down

8/13/2019
7:00pm

 

Unknown Moodle has a Major Outage. You can monitor status from http://status.moonami.com
  OneDrive/SharePoint Up 5/2/2019
4:30pm
Access
Restored
OneDrive & SharePoint Access Restored
  OneDrive/SharePoint Down 5/2/2019
3:30pm
Unknown Microsoft is reporting:  "Users may experience intermittent delays or navigation errors when accessing SharePoint sites or OneDrive content".  
  Colleague & VitNet Down 4/25/2019
5:00pm
1 hour Colleague Production and VitNet will be down at 5:00pm CST for about an hour for patching.
  Campus Internet Up 4/25/2019
8:30am
Access
Restored
All internet access has been restored.   
  Campus Internet Down 4/25/2019
5:30pm
Unknown An AC-Breaker at a sub-station in Jackson County that feeds an internet-hub is damaged.  This is affecting all of Jackson County, and most all internet/cell service in the La Crosse Area (i.e. anyone using Charter, Century, Sprint, Verizon, US Cellular, etc).  
  Colleague & VitNet Down 04/04/2019
5:00pm
1 hour Colleague Production and VitNet will be down at 5:00pm CST for about an hour for patching.
  Colleague & VitNet Down 03/22/2019 
5:00pm
1.5 hours Colleague Production and VitNet will be down at 5:00pm CST for about an hour and a half for patching.
  Tableau Dashboards Down

3/20/2019 
9:00am

Unknown Tableau is offline while a failed update issue is addressed.
  Tableau Dashboards Down

3/20/2019 
7:30am

1 hour There will be a maintenance update from 7:30am-8:30am so Tableau will be unavailable.
  Colleague Down 2/28/2019 
5:00pm
30 minutes Colleague will be down for 30 min for maintenance
  VitNet Down 2/28/2019 
5:00pm
30 minutes VitNet will be down for 30 min for maintenance