Use this page to monitor Viterbo System's availability and outage notifications. Microsoft patches are applied to systems monthly starting after the 2nd Tuesday of the month and continuing through that following Sunday. Typically, end user's won't notice an outage. However, if you experience issues on Sunday between 6am-2pm it is likely related to monthly Microsoft patches.
IIT for On-Campus Users Click for additional information related to IIT Services and Support(requires login).
Vendor Status pages also have details when disruptions occur
System Statuses:
| Moodle: https://moodleus.statuspage.io/ | Office 365: http://status.cloud.microsoft/ |
| Recruiter: http://status.elluciancloud.com/ | Adobe: https://status.adobe.com/ |
| Zoom: https://status.zoom.us/ | Qualtrics: https://status.qualtrics.com/ |
| System(s) Affected | Status | Start Date/Time | Anticipated Length of Outage | Description |
|---|---|---|---|---|
| Colleague UI and VitNet Self-Service | Down | 10/22/26 - 5pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| mediastore.viterbo.edu | Down | 10/22/2026 12:00pm | 48 hours | System is down for security patching and upgrading. Service should be restored by Friday, 10/23/2026 late afternoon. |
| Applicant Pro | Up | 10/21/2026 10am -10/22/2026 5:30am | 21.5 hours | Applicant pro is currently unavailable due to a broader cybersecurity incident affecting multiple internet-hosted services. The service provider is actively working to address the issue. There is currently no estimated time for restoration. * 10/22 - 5:30am: Applicant Pro access has been restored. |
| Maxient | Up | 10/21/2026 10am- 10/22/2026 6am | 21 hours | Maxient is currently unavailable due to a broader cybersecurity incident affecting multiple Internet-hosted services. The service provider is actively working to address the issue. There is currently no estimated time for restoration. * 10/22 - 6am: Maxient access has been restored. |
| Moodle | Up | 10/21/2026 10am - 10)22/2026 6am | 21hrs | Moodle is displaying a 502 Bad Gateway message. We've reported this to MoodleUS Support and are waiting for their response. We suspect this is related to a much larger issue affecting multiple systems/resources on the internet today. 11am: MoodleUS confirmed that this is related to a broader cybersecurity incident affecting multiple internet-hosted services. The service provider is actively working to address the issue. There is currently no estimated time for restoration. |
| Starfish | UP | 10/21/2026 9am-4pm | 7 hours | Starfish has reported an outage that results in user's seeing an "Internal Server Error" message when attempting to use the service. Support is working to resolve the issue. 10am: Starfish confirmed that this is related to a broader cybersecurity incident affecting multiple internet-hosted services. The service provider is actively working to address the issue. There is currently no estimated time for restoration. |
| Colleague UI and VitNet Self-Service | Down | 10/15/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. |
| Colleague UI and VitNet Self-Service | Down | 10/14/26 7pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| Colleague UI | Up | 10/12/2026 8:45am | 1 hour 15 minutes | The issue that was not allowing CLG UI users to access student records has been resolved. |
| Colleague UI | DeGraded | 10/12/26 - 7:30 a.m. | Users have reported issues with looking up Student Records. We are currently assessing the scope and potential cause of the issue. | |
| Colleague UI and VitNet Self-Service | Down | 7/31/26 - 5pm-6pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| Colleague UI and VitNet Self-Service | Down | 7/2/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Colleague updates. |
| EMS Calendar Software | Down | 7/6/26 8am | 2pm | The EMS Calendar software will be undergoing software maintenance on July 6th, 2026 between the hours of 8am to 2pm and may be inaccessible at certain times during that process. This will affect both the EMS Desktop Application and the Web App. Service should be restored by 2pm if all goes well. |
| Etrieve Content | Restored | 6/12/26 8:50 a.m. | Restored | Etrieve Content is responsive. |
| Etrieve Content | Down | 6/12/26 7:30 a.m. | Unknown | Etrieve Content is currently not responsive. We have opened a support ticket with our softdocs support. |
| Colleague UI and VitNet Self-Service | Down | 6/11/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Colleague updates. |
| Colleague UI and VitNet Self-Service | Down | 5/16/26 - 9pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| Colleague UI and VitNet Self-Service | Down | 5/14/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. |
| Colleague UI | Restored | 5/5/2026 9:00am | Restored | Colleague UI Access has been restored. |
| Colleague UI | Down | 5/5/2026 | Unknown | We are aware of an issue affecting Colleague UI, including the ability to look up people. IIT is investigating. Updates will be posted here. |
| VitNet Self-Sercice | Restored | 5/04/2026 11pm | Restored | Budget and Procurement access restored. |
| VitNet Self-Service | Down | 5/4/2026 10pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| VitNet Self-Service | Partial Outage | 5/4/2026 7:00am | Unknown | VitNet Self-Service for Budgets and Procurement is currently unavailable. A patch will be applied late tonight. Please do not attempt transactions until a restoration notice is posted here. |
| Colleague UI and VitNet Self-Service | Down | 5/01/26 - 5pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| Campus Internet | Restored | 4/28/2026 | Restored | 10Gbps fully restored. |
| Campus Internet | Repair Work | 4/21/2026 1pm-??? | Uknown | The City of La Crosse reported that Viterbo’s primary 10 Gbps fiber internet line was accidentally cut. Internet traffic has automatically failed over to a secondary 1 Gbps connection, which is currently maintaining campus connectivity. While repairs are in progress, users may experience reduced bandwidth and limited internet performance. |
| Colleague UI and VitNet Self-Service | Down | 4/16/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. |
| Colleague UI and VitNet Self-Service | Down | 3/12/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. |
| Microsoft Planner | Up | 3/2/26 | 5 hours | Planner service has been restored according to Microsoft. |
| Microsoft Planner | Down | 3/2/26 | Unknown | Microsoft is reporting that clients can't access Microsoft Planner. |
| Colleague UI and VitNet Self-Service | Down | 2/12/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. |
| Microsoft O365 | Restored | 1/23/26 - 7am | Unknown | Microsoft reports that service has been restored. |
| Microsoft O365 | Sporadic Issues | 1/22/26 - 2pm | Unknown | From Microsoft: We have identified a portion of service infrastructure in North America that is not processing traffic as expected. We're working to restore the infrastructure to a healthy state to achieve recovery. Microsoft 365 suite: Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services |
| Colleague UI and VitNet Self-Service | Down | 1/15/26 - 5pm | 3 hours | Colleague, VitNet self-service will be down for Microsoft updates. |
| Colleague UI and VitNet Self-Service | Down | 1/12/26 - 5pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| Colleague UI and VitNet Self-Service | Down | 1/9/26 - 5pm | 1 hour | Colleague, VitNet self-service will be down for Colleague updates. |
| Etrieve workflow | Errors occurring | 1/6/2026 8:30am-4:30pm | 8 hours | Update: 4:45pm - SoftDocs has reported that this issue has been resolved. 3:30pm We've opened a ticket with Etrieve regarding issues with user's receiving Etrieve Flow error reports today. This is a system wide issue for SoftDocs Etrieve and we will keep you up to date on this status as we hear from SoftDocs. We'd recommend that you not move any Etrieve inbox items forward at this time. |