Instructional and Information Technology

The Help Desk can record all your technology requests.  Your request will be addressed immediately or assigned to a 2nd tier technician for resolution.

Help Desk - 3870 - MRC 301 - helpdesk@viterbo.edu   Submit a Work Order Request

• Wireless Access
  
   
• Cell Phone Settings for Email - ( Word Format ). 
   
• Outlook Anywhere for use with Outlook 2007/2010 off campus (PDF Format). 
   
• Minimum Specs - (Word format) (PDF format).
   
• Moodle Guides found at www.viterbo.edu/moodle
   
• Software Discounts (Office 2010 and Microsoft Office Mac 2011, Windows 7 Upgrade, Adobe Software).
  • www.journeyed.com/SELECT - Choose Wisconsin/Viterbo University - you will need a valid Viterbo email address to order. 
   
• Dell University Discounts - email helpdesk@viterbo.edu for access information. 
   
• Free Anti-Virus/Anti-Spyware - Microsoft Security Essentials.
     
• For Spyware only:  www.malewarebytes.org or www.spybot.info 
    
• For Computer Cleanup:  www.ccleaner.com 
    
• For Speeding up PC:  Auslogics Defrag - http://www.auslogics.com/en/software/disk-defrag/ 
    
• Still have a virus?  Check out the Norton Anti-Virus FIX page to download removal tools… Download Removal Tool 
    
•  Help Desk does offer limited hardware/software laptop repair free of charge - Stop by with your laptop, power-cord, and any recovery CDs you may have. 
   
• If you have a current active Warranty on your laptop, then the 1st route is to contact the manufacturer for any repair work.