Make sure your TV is plugged in to a working electric outlet. Locate the TV outlet in your room and connectone end of the coaxial cable to it and the other end to the 'CATV' or'VHF IN' on your television. Do not connect to the 'UHF IN'on your television.

Your digital television must have a QAM tuner (Quadrature Amplitude Modulation) to work with Viterbo's cable TV service. The QAM tuner allows your TV to receive high definition cable programming without a cable-setup-box.

1.  Some less expensive TVs come with a low quality QAM-tuner that may not be able to pick up all the digital channels. 
2.  TVs manufactured prior to 2007 will NOT have a QAM tuner.  
3.  TVs manufactured between the years 2007-2009 may not have a QAM tuner.  
4.  If purchasing a new TV; please verify the specifications with a sales representative to ensure it has a QAM tuner.  

A NTSC (National Television System Committee) tuner is not compatible. This TV will require a digital-to-analog converter box to view television signals. (see information below to purchase a converter).

An ATSC (Advanced Television Systems Committee) tuner can receive digital signals but is not compatible with the school's cable system.

Here is an informal compatibility reference for newer devices. We cannot guarantee the accuracy of this information. You should verify the specifications when you purchase your TV.

Coby - Model TFTV3229 32' has a compatible QAM tuner
Dynex - Only limited models have a QAM tuner
DX-32L151A11 is NOT compatible
Element - NOT compatible
Insignia - Only limited models have a QAM tuner      
LG - Most models since 2007 have a QAM tuner

Olevia - Model 226-T11 has a compatible QAM tuner
Samsung - All models since 2009 have a QAM tuner     
Sansui - Model HDLCD3212C has a compatible QAM tuner

Seiki – NOT compatible
Sony - Most models since 2007 have a QAM tuner    
Sylvania - Do not appear to have QAM tuners    
Toshiba - Most models since 2007 have a QAM tuner    
Viore - Not compatible
Vizio - Model VOJ320F1A has a compatible QAM tuner

Westinghouse - Some models do have a QAM tuner. Try activation code 14159
     DWM32H1G1is NOT compatible
     DWM42F2G1is NOT compatible

How do I program my digital TV to receive all the University channels?

If you have a digital TV not connected to a cable receiver; it is important to do a channel scan on your TV to ensure you are viewing all the available analog and digital channels. Exact details on how to auto program or auto tune digital TVs vary from manufacturer to manufacturer and from model to model.  These instructions are generalizations that are meant to describe the way most TVs accomplish this feature.  For best results; refer to the owner’s manual for the specific TV you are working with. Most TVs will take between 10-20 minutes to complete this function.

Using the TVs remote control; follow these general steps:

Step1:  Press the “Power” button to turn on the TV   
Step2:  Press the “Menu” Button  
Step3:  Select “Set-Up”   
Step4:  Select “Antenna” then “Cable”  
Step5:  Select “Auto Program/Auto Tune/Channel scan” then “OK”

How to address common reception issues?

No picture on one or all channels; no color; buzzing sounds; dark or rolling pictures; stations on wrong channel; vertical bars; snowy pictures; etc. Typically these types of problems can be a result of a system wide issue; in room cabling issue or the television and/or connected devices to the television.  First; check to see ifa neighbor in another room is experiencing the same problem. If not; if possible; try to connect your television to another outlet where another television is not experiencing a problem. If a neighbor is experiencing the same problem or the problem is associated with your outlet; please call helpdesk support as per the procedures for your school.  Second; disconnect anyother devices attached to your television; such as digital receivers; DVDplayer; Xboxes; etc. so that the coaxial cable is connected directly from the television to the outlet. If this addresses the problem; then reconnect the devices to isolate out the device creating the problem. If you have an external Blu-Ray player or game consul; make sure the accessory consul and the television are both set to the same channel (3 or 4).Last; adjust the fine-tuning settings on your television. Check your television’s user guide for more information.  Darkpicture? Slowly adjust your TV's brightness and/or contrast control Rolling picture?  Slowly adjust your TV's vertical hold.  Picture leans toside? Try adjusting the 'horizontal hold' on your TV.  Can't tune in desired channel?  Determine if you are able to tune the channel using the tuning buttons on the digital receiver or Blu-Ray player. If so; the problem is likely your remote control. Make sure the channel is not restricted by the parental control feature or has not been subscribed to for billing purposes.

How do I make myanalog TV work on the school’s digital cable system? 

If you have an older analog television and your school cable system is digital; your television cannot receive the signal without use of a digital-to-analog converter box. 

IIT has tested and recommends a Channel Master CM-7001 – Digital HDTV ATSC/Clear QUAM AntennaTuner

The Channel MasterCM-7001 is on Amazon for $129.99.

Residence Life does have (10) Channel Master boxes for check-out on a 1st come; 1st servebasis!  

Your high definition (HD) channels will be scaled down and will not be in atrue HD format but will be view-able.

There are cheaper settop box converters that are 99% compatible (occasionally has closed caption or EAS freeze).

If you are missing or in need of a Coaxial TV Cable; Residence Life has6FT Cables for check-out.