Viterbo University’s website and many of our communication systems such as email and telephone services will be unavailable for parts of Saturday, July 26. In case of emergencies please email viterbohelpdesk@gmail.com

Viterbo Helpdesk Technology FAQ

Can I get software or hardware at a discount through Viterbo University?

(General) Permanent link

Viterbo IIT will not order software or hardware for employee or student personal computers.  However the software and hardware vendors that we typically do business withtt.

We have no controll over the prices offered here and recommend that you price check offerings.

Dell: Dell.com/MPP/Viterbo or 1-800-695-8133 Member ID: 26614630

Apple: http://store.apple.com/us-hed

Journey ED: www.journeyed.com/SELECT

How to add Videos to your Ensemble Library

(Storage, General) Permanent link

Ensemble/Wowza Streaming server allows you upload (*.wmv, *.mov, *.mp4, *wav, *.mp3) files for streaming through Moodle or other websites.  These videos/audio files are streamable to multiple types of devices such as 
tablets, phones, and computers.  

Recommend Use of a Flash (USB) drive

(Storage, General) Permanent link

Recommend Use of a Flash (USB) drive

Your Flash-drive can be plugged in to ANY available USB slot on a PC or MAC.
Once plugged in to a USB slot, your 512MB USB Flash-drive will do a one-time setup. Once this is done, you
can open your “My Computer” and the Flash-drive will appear as the next available drive letter…. On my

computer it is drive E: as appears below.

Flash Drive My computer
Once your Flash-drive appears in the “My Computer” window, you can save anything to the Flash-drive by drag/drop between open windows or r use the File/Save/Save As” from within programs such as Word, Excel, Access, etc.
*** VERY IMPORTANT ***
* Do NOT leave your Flash Drive plugged in for extended periods of time (i.e. Computer goes into SLEEP mode or Overnight) as this can DAMAGE the Flash Drive or cause Data loss!
** To avoid accidental data loss the Flash-drive MUST be stopped before you remove it from the USB slot.


To stop the USB Flash-drive
1. While the Flash drive is plugged in, there will be an icon in the tray (next to the Window’s time - typically in the lower right corner of the screen).

Flash Drive Tray Icon
2. Double left-click the icon to bring up the “Safely Remove Hardware” screen.
3. Be sure “USB Mass Storage Device” is selected, and click Stop.
4. The “Stop a Hardware device” screen will appear…be sure “USB Mass Storage Device” is still selected
and say OK.
5. The green light on your Flash-drive should go out. It is now safe to remove the Flash-drive.

Flash drive Safely remove



Best Practices - Backing up to a USB drive

(General) Permanent link

Best Practices - Backing up to a USB drive

The best way to backup files to the USB Drive is to open two windows.

 Backup to USB Icons
Open the source (My Documents) and target (USB drive) in two separate windows on an empty Desktop. You may need to re-size each window so they fit as seen below in the example.
You can then select all files in the My Documents window by doing a Ctrl A, or Edit/Select All Files. Right click over the selected files (highlighted in blue or grey) and continue to hold the click down while you drag the
files to the USB drive window (you will see a ghosted image of the files as you drag them). Once the mouse cursor is over the USB drive's window, release the right click. You will then get a small menu asking what
you’d like to do with the files…. Left click to select “Copy Here”. The files will copy to that destination (the USB drive).
This is called a right-click drag/drop. I prefer RIGHT click drag drop because when you release the click, it gives you the menu option so you can select what it is going to do When doing a LEFT click drag/drop… it
may actually MOVE the files when you release the click (no menu).. which is NOT what you want to do. So always RIGHT click drag/drop so you get the menu to select “copy here”.
If you have a large amount of documents on your Desktop, you can either right-click drag/drop these files to the Flash card window… or copy the entire “desktop” folder to your flash card…. The desktop folder is located in
My Computer, Local C drive, Documents & Settings. Within the Documents & Settings folder is a folder named with the user’s username (i.e. CEGILBECK), and within this folder is a folder called “Desktop”…. Once
you’ve browsed to this folder in the My Computer window, simply right-click drag/drop this folder to your Flash card window… All contents of your Desktop (including icons, shortcuts, etc) will be copied to your Flash
card.
Source - My Documents Target Removeable Disk (USB drive)

 Backup to USB windows
* Here is an example of files that have been right-click drag/dropped from the My Documents Window to the Removable Disk (USB drive) window as it would appear on the desktop with the two windows open. You can
see what the menu looks like which appears once releasing the right-click drag/drop over the Flash Card window. Note that I have selected “Copy Here” on the menu.
** Note also that you can see the “ghosted images” of the five files behind the Copy Here menu. Once Copy Here is selected by left clicking that option, the five files will be copied to the Flash Card.
*** Please call me with any questions, or if you need further help. –Chad 3870



Site Name