HelpDesk FAQ


Office 365 - Sync a Shared Document Library to your Computer

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Office 365 - Sync a Shared Document Library to your Computer

Office 365 allows us to create "Team Sites" for Shared document areas.  You can access these sites by logging into the with your full email address and password and click on Sites.  Any "Team" you have access to should be listed with a link that will get you to the document area.  However, you may also want to sync this Team Site Library with your computer to allow for offline access or ease in saving while working with desktop applications.  

The link below is provided by

Sync a SharePoint site library to your computer

Office 365 - Sync your OneDrive for Business library to your Computer

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Office 365 - Sync your OneDrive for Business library to your Computer

If you are using OneDrive for storage of files you can access them through the web by logging into with your full email address and email password and clicking on OneDrive.  However, you may wish to have the full library synced to a folder on your computer to allow for offline access.  The link below provided is from

Sync your OneDrive for Business library to your Computer

Mapping a Network Drive (PC only)

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Mapping a Network Drive (PC only)

You may have a storage location on the Viterbo Network Server called FileServ.  Typically these are Departmental storage locations and can only be accessed when logged into a University owned computer on the Viterbo main campus.

If you have such a locations you should map a network drive on your office computer for ease of access every timed you log in.

1) Double click on My Computer

2) Right Click on the This PC icon and choose Map a Network Drive from the drop down menu.

3) Choose a Letter for your network drive.

4) In the Folder or Location box type \\servername\sharename  (IIT should have provided you the servername and sharename)

5) Choose to reconnect at sign-in check box.  (Only select the box if this is your office PC)

Restoring files or viewing previous versions of files on Office 365 OneDrive

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If you should accidentally delete files or wish to view or restore a previous version of a file stored on the Office365 Onedrive use the directions provided by Microsoft in the following links.  

Please note that you typically have 30 days worth of items in the office 365 recycle bin.  However, if you are close to your OneDrive quota, files in the Recycle bin will be purged oldest first within 3 days.

Additionally, in order to be able to restore a previous version of the file you'll need to have enabled versioning on your document library previously.

Enabling Document Versioning

Restore a Previous Version of a file

Restore files or Empty Recycle Bin

Burn a CD/DVD with Windows Media Center

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This link takes you to an external site manageed by

Is Office 365 having a service interruption?

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Is Office 365 having a service interruption?

Best Practices - Backing up to a USB drive

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Best Practices - Backing up to a USB drive

The best way to backup files to the USB Drive is to open two windows.

Backup to USB Icons
Open the source (My Documents) and target (USB drive) in two separate windows on an empty Desktop. You may need to re-size each window so they fit as seen below in the example.
You can then select all files in the My Documents window by doing a Ctrl A, or Edit/Select All Files. Right click over the selected files (highlighted in blue or grey) and continue to hold the click down while you drag the
files to the USB drive window (you will see a ghosted image of the files as you drag them). Once the mouse cursor is over the USB drive's window, release the right click. You will then get a small menu asking what
you’d like to do with the files…. Left click to select “Copy Here”. The files will copy to that destination (the USB drive).
This is called a right-click drag/drop. I prefer RIGHT click drag drop because when you release the click, it gives you the menu option so you can select what it is going to do When doing a LEFT click drag/drop… it
may actually MOVE the files when you release the click (no menu).. which is NOT what you want to do. So always RIGHT click drag/drop so you get the menu to select “copy here”.
If you have a large amount of documents on your Desktop, you can either right-click drag/drop these files to the Flash card window… or copy the entire “desktop” folder to your flash card…. The desktop folder is located in
My Computer, Local C drive, Documents & Settings. Within the Documents & Settings folder is a folder named with the user’s username (i.e. CEGILBECK), and within this folder is a folder called “Desktop”…. Once
you’ve browsed to this folder in the My Computer window, simply right-click drag/drop this folder to your Flash card window… All contents of your Desktop (including icons, shortcuts, etc) will be copied to your Flash
Source - My Documents Target Removeable Disk (USB drive)

Backup to USB windows
* Here is an example of files that have been right-click drag/dropped from the My Documents Window to the Removable Disk (USB drive) window as it would appear on the desktop with the two windows open. You can
see what the menu looks like which appears once releasing the right-click drag/drop over the Flash Card window. Note that I have selected “Copy Here” on the menu.
** Note also that you can see the “ghosted images” of the five files behind the Copy Here menu. Once Copy Here is selected by left clicking that option, the five files will be copied to the Flash Card.
*** Please call me with any questions, or if you need further help. –Chad 3870

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