HelpDesk FAQ


What are the personal computer specifications for connection to the residence hall network?

(Network, General) Permanent link

What are the personal computer specifications for connection to the residence hall network?

The university is pleased to provide network services for connecting your personally owned computer to the Internet. The following on-campus residence halls and apartment facilities have network service ready for your arrival:

  • Bonaventure Hall
  • Marian Hall
  • McDonald Terrace
  • Rose Terrace
  • Saint Claire
  • Treacy House

We recommend the following minimum specifications for your residence hall connection to the campus network:

  1. Pentium 4 – 2.0 GHz (for a PC) or G5 processor (for a Mac).
  2. 4 GB RAM.
  3. Windows 7 or MAC OS 10.0.
  4. Ethernet compatible 10/100 Network Card with RJ-45 port / Wireless (802.11b/g).
  5. Cat-5 patch cable if using cabled access (10 - 15 feet recommended).
  6. Microsoft Office 2010 Professional (for a PC) or Microsoft Office 2009 (for a MAC) [for compatibility with campus computer labs].
  7. Internet Explorer 9.0

Please keep in mind that these are “minimum”specifications; more powerful computers with newer operating systems (e.g., Win 8 Professional, Mac 10.6) are preferred and will provide a higher level of performance. Contact your local computer professional if you need assistance in putting together a system that meets these specifications.

Please note that CD-R/CD-RWs written on your personal computer may not be writable on Viterbo’s computers and vice versa. All CD-R/CD-RWs, though, should be readable by both systems. We highly recommend that you acquire Flash Drives for storing your projects and assignments. A 4 MB flash drive should cost under $20 from most computer suppliers. The Viterbo Library has 4MB SanDisk Flash Drives available for purchase for the cost of $10.00.

All computers on campus use Microsoft Office 2007 Professional. If you are still using Microsoft Office 2003, or Mac Office 2004, you’ll be able to exchange ‘most’ files (in both directions) without problems. Always be sure to “SAVE AS” and choose Word 97/2000/2003 format (.DOC) if this is the case, especially if going from 2007 on campus, to 2003 at home.

There is a discount for Microsoft Office 2010 Pro, Mac Office 2011, and Windows 7 available to students at or

In order to receive a network connection, students must sign and abide by the university’s network policies. Network support is provided from the campus network to the wall jack in the residence hall/apartment room.

Wireless access is available in all Residence Halls/Apartments.

If you have any questions regarding these specifications, or need other information/help:

Contact the Help Desk at:

Phone: 608-796-3870

In Person: Murphy Center Room 301

Where are the Wireless areas on campus & how do I connect?

(Network) Permanent link

Where are the Wireless areas on campus & how do I connect?

Wireless is available in the following locations on campus:

  • Brophy Center (Dahl School of Business)
  • Fine Arts Center
  • Mathy Center
  • Murphy Center
  • Nursing Center
  • Reinhart Center
  • Student Development Center
  • Student Union / Hawk's Nest
  • All Residence Halls / Apartments

To Connect to Wireless, view available wireless networks on your device, and connect to "VITERBO-STUDENT".

Once connected, open Internet Explorer (or any other browser), and use your email username/password to log in.

How do I stay safe online?

(Network, General) Permanent link

How do I stay safe online?

We recommend the following for keeping information in your Viterbo Account and other Online information safe.

1) Log out of a public computer.

2) Have a password on all Mobile Devices.

3) Create Secure Passwords and Change them regularly.

4) Keep your computer protected by running operating system, Quicktime, Java, and Adobe update regularly.

5) Have a virus & spyware scanner that is running and automatically updates.

How do I change my Viterbo password?

(Network) Permanent link

How do I change my Viterbo password?

Passwords must be 8-characters and contain at least one number and one special character. Changing this password changes for all accounts (PC Logins, Email, Moodle, Printing services, and VitNet).
Faculty/Staff: New accounts cannot change passwords, until after you begin work (so we can set up your PC).
If On-Campus: Log in to your office computer (Ctrl-Alt-Del) and once logged in press a Ctrl-Alt-Del again. Click the “Change Password” Button.

If Off-Campus: Log in via Outlook Web ( using Internet Explorer only, click on the “Options” button. On the page that follows, click on the “Change Password” button. Once you have done this, you should see a page similar to the one shown below.

Change password - OWA screen

After you have filled in the boxes asking for your old and new passwords, you must press the “Save” button, located near the top of the page, to save your new password.

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