HelpDesk FAQ


Viterbo Cable TV Help Topics

(General) Permanent link

Viterbo Cable TV Help Topics

Digital TV Connection in Your Residence Hall / Apartment

Make sure your TV is plugged in to a working electric outlet. Locate the TV outlet in your room and connect one end of the coaxial cable to it and the other end to the "CATV" or "VHF IN" on your television. Do not connect to the "UHF IN" on your television.

Your digital television must have a QAM tuner (Quadrature Amplitude Modulation) to work with Viterbo's cable TV service. The QAM tuner allows your TV to receive high definition cable programming without a cable set top box.

1.  Some less expensive TVs come with a low quality QAM tuner that may not be able to pick up all the digital channels. 
2.  TVs manufactured prior to 2007 will NOT have a QAM tuner.  
3.  TVs manufactured between the years 2007-2009 may not have a QAM tuner.  
4.  If purchasing a new TV, please verify the specifications with a sales representative to ensure it has a QAM tuner.  

A NTSC (National Television System Committee) tuner is not compatible. This TV will require a digital-to-analog converter box to view television signals. (see information below to purchase a converter).

An ATSC (Advanced Television Systems Committee) tuner can receive digital signals but is not compatible with the school's cable system.

Here is an informal compatibility reference for newer devices. We cannot guarantee the accuracy of this information. You should verify the specifications when you purchase your TV.

Coby - Model TFTV3229 32" has a compatible QAM tuner
Dynex - Only limited models have a QAM tuner
DX-32L151A11 is NOT compatible
Element - NOT compatible
Insignia - Only limited models have a QAM tuner      
LG - Most models since 2007 have a QAM tuner

Olevia - Model 226-T11 has a compatible QAM tuner

Samsung - All models since 2009 have a QAM tuner       
Sansui - Model HDLCD3212C has a compatible QAM tuner

Seiki – NOT compatible

Sony - Most models since 2007 have a QAM tuner      
Sylvania - Do not appear to have QAM tuners      
Toshiba - Most models since 2007 have a QAM tuner      
Vizio - Model VOJ320F1A has a compatible QAM tuner

Westinghouse - Some models do have a QAM tuner. Try activation code 14159

     DWM32H1G1 is NOT compatible

     DWM42F2G1 is NOT compatible

How do I program my digital TV to receive all the University channels?

If you have a digital TV not connected to a cable receiver, it is important to do a channel scan on your TV to ensure you are viewing all the available analog and digital channels. Exact details on how to auto program or auto tune digital TVs vary from manufacturer to manufacturer and from model to model.  These instructions are generalizations that are meant to describe the way most TVs accomplish this feature.  For best results, refer to the owner’s manual for the specific TV you are working with. Most TVs will take between 10-20 minutes to complete this function.

Using the TVs remote control, follow these general steps:

Step 1:  Press the “Power” button to turn on the TV    
Step 2:  Press the “Menu” Button   
Step 3:  Select “Set-Up”    
Step 4:  Select “Antenna” then “Cable”   
Step 5:  Select “Auto Program/Auto Tune/Channel scan” then “OK”

How to address common reception issues?

No picture on one or all channels, no color, buzzing sounds, dark or rolling pictures, stations on wrong channel, vertical bars, snowy pictures, etc. Typically these types of problems can be a result of a system wide issue, in room cabling issue or the television and/or connected devices to the television. First, check to see if a neighbor in another room is experiencing the same problem. If not, if possible, try to connect your television to another outlet where another television is not experiencing a problem. If a neighbor is experiencing the same problem or the problem is associated with your outlet, please call helpdesk support as per the procedures for your school. Second, disconnect any other devices attached to your television, such as digital receivers, DVD player, Xboxes, etc. so that the coaxial cable is connected directly from the television to the outlet. If this addresses the problem, then reconnect the devices to isolate out the device creating the problem. If you have an external Blu-Ray player or game consul, make sure the accessory consul and the television are both set to the same channel (3 or 4). Last, adjust the fine-tuning settings on your television. Check your television’s user guide for more information. Dark picture? Slowly adjust your TV's brightness and/or contrast control Rolling picture? Slowly adjust your TV's vertical hold. Picture leans to side? Try adjusting the "horizontal hold" on your TV. Can't tune in desired channel? Determine if you are able to tune the channel using the tuning buttons on the digital receiver or Blu-Ray player. If so, the problem is likely your remote control. Make sure the channel is not restricted by the parental control feature or has not been subscribed to for billing purposes.

How do I make my analog TV work on the school’s digital cable system? 

If you have an older analog television and your school cable system is digital, your television cannot receive the signal without use of a digital-to-analog converter box. 

IIT has tested and recommends a Channel Master CM-7001 – Digital HDTV ATSC/Clear QUAM Antenna Tuner

The Channel Master CM-7001 is on Amazon for $129.99.

Residence Life does have (10) Channel Master boxes for check-out on a 1st come, 1st serve basis!  

Your high definition (HD) channels will be scaled down and will not be in a true HD format but will be view-able.

There are cheaper set top box converters that are 99% compatible (occasionally has closed caption or EAS freeze).

If you are missing or in need of a Coaxial TV Cable, Residence Life has 6FT Cables for check-out.  

Restoring files or viewing previous versions of files on Office 365 OneDrive

(Storage, General, Sofware Tutorial) Permanent link

If you should accidentally delete files or wish to view or restore a previous version of a file stored on the Office365 Onedrive use the directions provided by Microsoft in the following links.  

Please note that you typically have 30 days worth of items in the office 365 recycle bin.  However, if you are close to your OneDrive quota, files in the Recycle bin will be purged oldest first within 3 days.

Additionally, in order to be able to restore a previous version of the file you'll need to have enabled versioning on your document library previously.

Enabling Document Versioning

Restore a Previous Version of a file

Restore files or Empty Recycle Bin

Is Office 365 having a service interruption?

(Email, Storage, General, Sofware Tutorial) Permanent link

Is Office 365 having a service interruption?

Import personal photos and videos from iOS devices to your computer

(General) Permanent link

On iPhone, iPad, and iPod touch, you can capture photos and videos using the built-in camera or save images from apps, such as Safari and Mail, to your device. You can import this content from your device to your computer.

The above link is provided by  

Are there any software or hardware discounts available to me as a student?

(General) Permanent link

Are there any software or hardware discounts available to me as a student?

While Viterbp IIT doesn't sell or support any particular software or hardware, you'll find below some resources for your use.

What are the personal computer specifications for connection to the residence hall network?

(Network, General) Permanent link

What are the personal computer specifications for connection to the residence hall network?

The university is pleased to provide network services for connecting your personally owned computer to the Internet. The following on-campus residence halls and apartment facilities have network service ready for your arrival:

  • Bonaventure Hall
  • Marian Hall
  • McDonald Terrace
  • Rose Terrace
  • Saint Claire
  • Treacy House

We recommend the following minimum specifications for your residence hall connection to the campus network:

  1. Pentium 4 – 2.0 GHz (for a PC) or G5 processor (for a Mac).
  2. 4 GB RAM.
  3. Windows 7 or MAC OS 10.0.
  4. Ethernet compatible 10/100 Network Card with RJ-45 port / Wireless (802.11b/g).
  5. Cat-5 patch cable if using cabled access (10 - 15 feet recommended).
  6. Microsoft Office 2010 Professional (for a PC) or Microsoft Office 2009 (for a MAC) [for compatibility with campus computer labs].
  7. Internet Explorer 9.0

Please keep in mind that these are “minimum”specifications; more powerful computers with newer operating systems (e.g., Win 8 Professional, Mac 10.6) are preferred and will provide a higher level of performance. Contact your local computer professional if you need assistance in putting together a system that meets these specifications.

Please note that CD-R/CD-RWs written on your personal computer may not be writable on Viterbo’s computers and vice versa. All CD-R/CD-RWs, though, should be readable by both systems. We highly recommend that you acquire Flash Drives for storing your projects and assignments. A 4 MB flash drive should cost under $20 from most computer suppliers. The Viterbo Library has 4MB SanDisk Flash Drives available for purchase for the cost of $10.00.

All computers on campus use Microsoft Office 2007 Professional. If you are still using Microsoft Office 2003, or Mac Office 2004, you’ll be able to exchange ‘most’ files (in both directions) without problems. Always be sure to “SAVE AS” and choose Word 97/2000/2003 format (.DOC) if this is the case, especially if going from 2007 on campus, to 2003 at home.

There is a discount for Microsoft Office 2010 Pro, Mac Office 2011, and Windows 7 available to students at or

In order to receive a network connection, students must sign and abide by the university’s network policies. Network support is provided from the campus network to the wall jack in the residence hall/apartment room.

Wireless access is available in all Residence Halls/Apartments.

If you have any questions regarding these specifications, or need other information/help:

Contact the Help Desk at:

Phone: 608-796-3870

In Person: Murphy Center Room 301

How do I stay safe online?

(Network, General) Permanent link

How do I stay safe online?

We recommend the following for keeping information in your Viterbo Account and other Online information safe.

1) Log out of a public computer.

2) Have a password on all Mobile Devices.

3) Create Secure Passwords and Change them regularly.

4) Keep your computer protected by running operating system, Quicktime, Java, and Adobe update regularly.

5) Have a virus & spyware scanner that is running and automatically updates.

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