Viterbo Cable TV Help Topics
Digital TV Connection
in Your Residence Hall / Apartment
Make sure your TV is
plugged in to a working electric outlet. Locate the TV outlet in your room and connect
one end of the coaxial cable to it and the other end to the "CATV" or
"VHF IN" on your television. Do not connect to the "UHF IN"
on your television.
television must have a QAM tuner (Quadrature
Amplitude Modulation) to work with Viterbo's cable TV service. The QAM tuner
allows your TV to receive high definition cable programming without a cable set
1. Some less expensive TVs come with a low quality QAM
tuner that may not be able to pick up all the digital channels.
2. TVs manufactured prior to 2007 will NOT have a QAM tuner.
3. TVs manufactured between the years 2007-2009 may not have a QAM tuner.
4. If purchasing a new TV, please verify the specifications with a sales representative to ensure it has a QAM tuner.
A NTSC (National Television System Committee) tuner is not compatible. This TV will require a digital-to-analog converter box to view television signals. (see information below to purchase a converter).
An ATSC (Advanced Television Systems Committee) tuner can receive digital signals but is not compatible with the school's cable system.
Here is an informal
compatibility reference for newer devices. We cannot guarantee the accuracy of
this information. You should verify the specifications when you purchase your
Coby - Model TFTV3229 32" has a compatible QAM tuner
Dynex - Only limited models have a QAM tuner
DX-32L151A11 is NOT compatible
Element - NOT compatible
Insignia - Only limited models have a QAM tuner
LG - Most models since 2007 have a QAM tuner
Olevia - Model 226-T11 has a compatible QAM tuner
Samsung - All models since 2009 have a QAM tuner
Sansui - Model HDLCD3212C has a compatible QAM tuner
Seiki – NOT compatible
Sony - Most models since 2007 have a QAM tuner
Sylvania - Do not appear to have QAM tuners
Toshiba - Most models since 2007 have a QAM tuner
Vizio - Model VOJ320F1A has a compatible QAM tuner
Westinghouse - Some models do have a QAM tuner. Try activation code 14159
is NOT compatible
is NOT compatible
How do I program my
digital TV to receive all the University channels?
If you have a digital
TV not connected to a cable receiver, it is important to do a channel scan on
your TV to ensure you are viewing all the available analog and digital
channels. Exact details on how to auto program or auto tune digital TVs vary
from manufacturer to manufacturer and from model to model. These
instructions are generalizations that are meant to describe the way most TVs
accomplish this feature. For best results, refer to the owner’s manual
for the specific TV you are working with. Most TVs will take between 10-20
minutes to complete this function.
Using the TVs remote
control, follow these general steps:
1: Press the “Power” button to turn on the TV
2: Press the “Menu” Button
3: Select “Set-Up”
4: Select “Antenna” then “Cable”
5: Select “Auto Program/Auto Tune/Channel scan” then “OK”
How to address common
No picture on one or
all channels, no color, buzzing sounds, dark or rolling pictures, stations on
wrong channel, vertical bars, snowy pictures, etc. Typically these types of
problems can be a result of a system wide issue, in room cabling issue or the
television and/or connected devices to the television.
First, check to see if
a neighbor in another room is experiencing the same problem. If not, if
possible, try to connect your television to another outlet where another
television is not experiencing a problem. If a neighbor is experiencing the
same problem or the problem is associated with your outlet, please call
helpdesk support as per the procedures for your school.
Second, disconnect any
other devices attached to your television, such as digital receivers, DVD
player, Xboxes, etc. so that the coaxial cable is connected directly from the
television to the outlet. If this addresses the problem, then reconnect
the devices to isolate out the device creating the problem. If you have an
external Blu-Ray player or game consul, make sure the accessory consul and the
television are both set to the same channel (3 or 4).
Last, adjust the
fine-tuning settings on your television. Check your television’s user guide for
picture? Slowly adjust your TV's brightness and/or contrast control
Rolling picture? Slowly
adjust your TV's vertical hold.
Picture leans to
side? Try adjusting the "horizontal hold" on your TV.
Can't tune in desired
channel? Determine if you are able to tune the channel using the tuning
buttons on the digital receiver or Blu-Ray player. If so, the problem is likely
your remote control. Make sure the channel is not restricted by the
parental control feature or has not been subscribed to for billing purposes.
How do I make my
analog TV work on the school’s digital cable system?
If you have an older
analog television and your school cable system is digital, your television
cannot receive the signal without use of a digital-to-analog converter
IIT has tested and
recommends a Channel Master CM-7001 – Digital HDTV ATSC/Clear QUAM Antenna
The Channel Master
CM-7001 is on Amazon for $129.99.
Residence Life does have (10) Channel Master boxes for check-out on a 1st come, 1st serve
Your high definition (HD) channels will be scaled down and will not be in a
true HD format but will be view-able.
There are cheaper set
top box converters that are 99% compatible (occasionally has closed caption or
If you are missing or in need of a Coaxial TV Cable, Residence Life has
6FT Cables for check-out.